To edit this page simply login to the control panel, click the Website Content tab and choose the View Web Pages option. Click Edit next to the Shipping & Returns page and you can change this text. A sample returns policy is shown below which you can

To edit this page simply login to the control panel, click the Website Content tab and choose the View Web Pages option. Click Edit next to the Shipping &amp; Returns page and you can change this text. A sample returns policy is shown below which you can edit as needed.
Returns Policy
You may return most new, unopened items within 30 days of delivery for a full refund. We&apos;ll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
Shipping
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

Shipping & Returns

What is our Warranty on our merchandise?
Depending on the product you are looking at warranties will vary. Listed is our warranty on Lift Supports:Lift Supports for the Hood, Trunk, Hatch, Liftgate or Tailgate ( None Electrical types):
Are covered wi

What is our Warranty on our merchandise?Depending on the product you are looking at warranties will vary.&#xA0; Listed is our warranty on Lift Supports: Lift Supports for the Hood, Trunk, Hatch, Liftgate or Tailgate ( None Electrical&#xA0;types):Are covered with a Limited 5 Year warranty. &#xA0;A. &#xA0; &#xA0;Provided your original purchase was for a pair (unless your application only uses 1 lift support)B. &#xA0; &#xA0;These must be installed in the intended vehicle and the unit stops working properly or to your satisfaction. &#xA0;Lift Supports for other Automotive&#xA0;applications other then Hood, Trunk, Hatch Liftgate or Tailgate&#xA0;and Non-Automotive applications, Tonneau covers, package delivery vehicles, vintage vehicles manufactured prior to 1980, All Electrical types and special projects are cover for a period of 12 months.In the event the units stop performing after 180 days then you would be responsible to ship them to us and enclose a check for $9.80 per pair &#xA0;(for shipments inside the USA*) as well as proof of purchase from us to cover the return postage, and we will then send you the replacement unit. &#xA0;Please contact us before the units are shipped for an RMA number.&#xA0;*Additional charges apply for international shipments as well as&#xA0;Puerto Rico, HAWAII, ALASKA &amp; OTHER US TERRITORIES. Please contact us for rates.&#xA0;THIS LIMITED WARRANTY DOES NOT COVER LABOR COSTS OR INCIDENTAL, INDIRECT, SPECIAL OR CONSEQUENTIAL DAMAGES SUCH AS, BUT NOT LIMITED TO, PHYSICAL INJURIES OR PROPERTY DAMAGE, LOSS OF TIME, LOSS OF USE OF THE VEHICLE, INCONVENIENCE, RENTAL VEHICLE CHARGES, TOWING CHARGES OR ACCOMMODATIONS RESULTING FROM A DEFECT IN OR FAILURE OF THE PARTThis policy is subject to change without notice.To Avoid the need for a warranty try to handle your supports as noted below.&#xA0;&quot;Shaft down&quot; is the preferred orientation for mounting a Lift Support. An optimum design would permit the support to be oriented shaft down through its entire actuation. If this is not possible then try to install so that the shaft is pointing downward in the Closed Position.There are several reasons for this:<ol><li>In order to achieve the damping or &quot;cushion&quot; at the end of the Lift Support&apos;s stroke, the piston assembly inside of the Lift Support must travel through oil at the end of the stroke. &quot;Shaft down&quot; orientation ensures that the oil is in the proper location for damping to occur.</li><li>&quot;Shaft down&quot; orientation ensures that the shaft and sealing components are lubricated with every stroke of the Lift Support. This reduces seal wear and helps to inhibit corrosion.</li><li>Depending on the application, &quot;shaft down&quot; orientation may reduce the rate of gas permeation through the seal, which increases the useable life of the Lift Support.</li></ol>Some reasons why not to change the orientation of the support.1. Vehicles with power openers must be installed in the same direction as they came from the factory. &#xA0;Sensors on the door are adjusted to work in the way they were programmed. &#xA0;Installing in the opposite direction can cause them not to work properly.2. Some model of vehicles do not allow space for the cylinder to be reversed and this will cause a binding when the door or window closes. &#xA0;An example of this is the Ford Excursion Rear Window (or liftgate)Please keep in mind the more often that a cylinder is used the longer it will last. &#xA0;Sitting dormant for any period allows the shaft to bind to the seal and eventually tear. &#xA0;If the application must remain dormant then open the lift supports very slowly the first time they are used.The information provided&#xA0;is Subject To Change Without Notice

Warranty

We try to keep this as comprehensive as possible, but if you have questions that aren't addressed here, don't hesitate to contact our team, and we'll work to get you the best answer possible!

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About the Brands we carry.

How can a designer ensure the longest life for a Lift Support in an application?

How does temperature affect the life and performance of a Lift Support or Damper?

How can I Measure my Gas Struts, to find a replacement?

Does temperature influence the performance of a Lift Support?

What are the different end types for lift supports?

What is the expected life of a Lift Support?

What types of end fittings can be used when mounting a Lift Support or Damper?

Common Questions about Lift Supports

How to Install a Claw Style Lift Support

How to install a Standard U-Band/Ball Socket Lift Support

How to Remove the Wire Clip from the Ball Socket.

How to replace a U Band Headed Lift Support?

How To Replace Hood Struts

My new support is slightly longer then my original support.

My Support with Bracket is not Staying Open after Installation.

My Ball Socket isn't aligning with the Ball Stud.

My Support is frozen or stuck in the open position.

My Supports are a bit longer then the OEM supports.

How to Install & Remove Gas Lift Struts

Should a Lift Support be mounted "shaft up" or "shaft down"?

Common General Installation Questions

1965 Nova Hood Support

3' High x 4' Wide with 90 Degree Lift

Bracket To Ball Stud Conversions

CSPS tool box purchased at Costco

Food Truck Concession Window

Panel Window Mock-Up

Tear Drop Trailer

Projects we've assisted with.

Bracket Installation on Most Japanese Cars.

Brackets Installation

How to properly install the bracket on an 1996-1998 Acura RT or TL Hood Support Strong Arm 4146

Acura

How to Install BMW Seat Adjusters

Chrysler Hood Support Installation Picture Strong Arm 6303

Chevy

Chrysler

My DeLorean won't stay open with the new lift supports.

DeLorean

My Tailgate Assist keeps getting stuck on the cable when I try to close the tailgate.

Tailgate Assists

I Have a F150 pick up, or Expedition and my supports aren't holding up the hood.

Ford

How to Install the FX35 and FX45 Hatch Struts?

Installing Q45 Hood Lift Supports

How to Install 2014 - 2022 Infiniti Q50 Trunk Lift Supports

Infiniti

Installing LS400 Hood Lift Supports

Lexus

How to install 6113L and 6113R Rear Hatch Supports on your Mazda MPV

How to install Mazda RX7 Convertible 1987 to 1991 trunk Support bracket.

How to Remove and re-install the wire harness on a Mazda 1991 to 1991 RX7 Hatchback.

Mazda

I have a NX Series Nissan 1991 to 1993 NX100, NX1600 NX2000, Also the 1970 to 1973 Nissan 240Z and the support you sent is missing the bracket, how do I install this. Part number 4510

Which direction should the bracket be mounted on my 350Z when installing the hatch lift support

Nissan

Installing Pontiac G6 Convertible Trunk Supports

How to install Subaru SVX Hood Lift Supports

Pontiac

How do I install my Suzuki Aerio Lift Supports, they are missing the brackets.

Suzuki

How to remove Brackets from Toyota Highlander Liftgate Lift Support.

I have a 2000 2001 2002 2003 2004 or 2005 Toyota Celica, and need information on how to install the supports part numbers 6146L-R, 6509L-R, 6191L-R

I installed my Toyota Celica Trunk Lift Supports but they aren't holding the hatch open.

My EZ-Down keeps getting stuck on the cable when I try to close the tailgate.

Toyota

Vehicle Specific FAQ.